Karen – Your 24/7
Telephone Support
Trusted Experts
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What Karen Does for You
Professionally greets callers on behalf of your companyAutomatically identifies concerns like malfunctions, quote requests, or callback requestsAvailable 24/7 — even evenings and weekendsConversational contents are immediately documented
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Faults & Emergency Service
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Maintenance
New Customer Inquiries
How Karen Works
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FAQ
Hier finden Sie Antworten auf einige der häufigsten Fragen zu Mainteny.
Karen uses simple call forwarding from your existing landline or mobile number. Once you activate the forwarding, for example when you are “unavailable” or “busy,” Karen automatically takes over the call. An AI powered speech recognition engine manages the conversation, greets the caller in the name of your company, conducts a natural dialogue, and identifies the request such as a malfunction, a quote request, or a callback request in real time.The captured information, including name, telephone number, address, the request, or desired callback time, is clearly organized and stored directly in your autarc system. Karen can also notify you by email or display new requests immediately in the project dashboard.You can control call forwarding flexibly, whether outside business hours, during vacations, or on a permanent basis. Karen runs fully in the cloud, with no additional hardware or installation required.All collected data, from contact information to the request, callback times, or technical details, is stored directly in your autarc dashboard. No information is lost, and your team can respond immediately. Each call is also available as an audio recording, supplemented by an automatically generated transcript.
Yes. Karen is specifically designed for service companies. She recognizes terms such as malfunction, maintenance, serial number, or error code and automatically derives the appropriate follow up questions.
Yes. Karen greets callers with your company’s name, giving a professional first impression as if she were part of your team.You can also decide how many follow up questions Karen asks during a call and which information must be captured. This ensures conversations remain efficient and purposeful, without unnecessary or duplicate questions.
Normally, Karen is ready to go in just a few minutes. We go through all content with you, from greeting texts and services to opening hours, and take care of the complete setup.
Yes. Karen is activated through call forwarding, so you can decide flexibly when she takes over. When forwarding is disabled, no further costs are incurred.
Yes. Karen can be flexibly adjusted to your requirements. You define which types of requests she handles. You can also provide background information and customize opening hours and conversational phrasing.