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Welcome to the Mainteny help center

Do you have questions about using Mainteny? Then you're in the right place:
Here you'll find everything you need to get the most out of Mainteny. Whether you're just starting out or need help with advanced features, we're here for you.

For quick responses and immediate support, message us on WhatsApp.

Email

For detailed support requests, email us. We'll get back to you as soon as possible with comprehensive solutions.

General inquiries: support@mainteny.com

Phone

For direct, personalized support, call our customer service team.

Customer support: +49 30 49004665

Our customer success team

Meet our professional customer team. Our team is committed to providing top-notch solutions and exceptional support to help you succeed.

Fabienne Geffroy

Team Lead Customer Success

"Success is the sum of all efforts, repeated day-in & day out."

Madeleine Brandt

Customer Success Manager

"To handle yourself, use your head. To handle others, use your heart.” Eleanor Roosevelt

Alexandra Rachkovskaya

Data Management Specialist

"The best way to predict the future is to create it." Peter Drucker

Our promise to you

We cater to your individual needs and offer customised solutions. Once you have signed a contract, we will guide you and train you according to your specific needs. This is followed by regular appointments to help you familiarise yourself with the system in the long term. Targeted training for the software and the app means that every employee receives exactly the right support.

Availability & fast solutions

Our team consists of experienced and trained members of staff who are on hand to help and advise you with all your concerns.

Expert advice

We are there for you - by phone, email and via whats app. Our service hours are generous so that we can offer you support at any time. Your time is important to us, which is why efficiency and goal-orientated work are our daily business.

Feedback

Your opinion is important to us! We welcome compliments and criticism, as this is the only way we can continuously improve our service. Use our feedback channels to help us to become even better.

Manual

Get detailed instructions and help regarding all product functionalities and most common work flows.

View manual

Video tutorials

We offer a comprehensive library of video tutorials to guid you through our most used functionalities.

See videos

FAQ

See all frequently asked questions from other users.

See FAQ

New functionalities

Stay up to date with all new product releases.

Coming soon

Frequently asked questions

Frequently asked questions ordered by popularity. Remember that if the visitor has not committed to the call to action, they may still have questions (doubts) that can be answered.

What is Mainteny?

Mainteny is a digital platform designed to streamline lift maintenance operations. It helps lift engineers enhance efficiency, reduce paperwork, and maintain high standards in their work.

How does Mainteny improve efficiency?

Mainteny provides digital tools and features that automate and simplify various maintenance tasks. This reduces time spent on manual processes and minimizes errors.

Can Mainteny help reduce paperwork?

Yes, Mainteny transitions your operations from paper-based to digital. This reduces the need for manual documentation and administrative tasks, making your workflow smoother and more efficient.

What kind of customer support does Mainteny offer?

Mainteny offers 24/7 customer support. Our expert team is always available to assist you with any issues, ensuring quick and effective solutions.

Is Mainteny suitable for small to medium-sized lift maintenance companies?

Absolutely. Mainteny is designed to meet the needs of small and medium-sized lift maintenance businesses, providing scalable solutions to enhance their operations.

How can I get started with Mainteny?

You can get started by signing up on our website. Once registered, you can explore our features and begin using the platform to improve your maintenance operations.

What are the core values of Mainteny?

Mainteny's core values are Reliability, Innovation, and Customer Focus. We strive to provide dependable solutions, continuously innovate our platform, and prioritize customer satisfaction.

How does Mainteny ensure high maintenance standards?

Mainteny offers advanced tools and features that help lift engineers maintain high standards in their work. These tools support thorough inspections, accurate reporting, and effective maintenance practices.

Can I access Mainteny on multiple devices?

Yes, Mainteny is accessible on multiple devices, including desktops, tablets, and smartphones. This ensures you can manage your operations from anywhere, at any time.

Is there a trial period for Mainteny?

Yes, Mainteny offers a trial period for new users. This allows you to explore our features and see how they can benefit your operations before committing to a subscription.

Still have questions?

If you have more or need further assistance, we’re here to help.

How to reach us

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