Terms and Conditions for the Mainteny Customer Referral Program

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1. General Conditions

Mainteny offers a reward under the Referral Program for successful referrals of new customers. Eligibility for the reward is granted only upon adherence to the conditions described below. By participating in the program, participants agree to these terms and conditions.

2. Reward Eligibility

To qualify for a reward, the following conditions must be met:

• The referrer is either:
  • A paying Mainteny customer, or
  • An individual and/or employee of a paying Mainteny customer.
• The referred new customer signs a contract with a minimum term of 12 months and meets the following conditions:
  • The first invoice of the new customer has been fully paid.
  • The new customer has not previously been in a business relationship with Mainteny.
• The referral must be made directly, either:
  • By phone, chat or email to sales@mainteny.com, or
  • Via the form on https://www.mainteny.com/referral.

A reward will not be granted if Mainteny is informed of the referral only after the contract has been concluded.

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3. Reward Amount and Payment

For each successful referral that leads to a contract with a minimum monthly base price of €250 (excl. VAT) and a term of at least 12 months, the referrer is eligible for a reward.

• For Business Owners: The reward is €750 and will be credited to the next Mainteny invoice. The credit is generally applied within 30 days after the full payment of the new customer’s first invoice. Retroactive payments or credits on already paid invoices are excluded.
• For Individuals and/or Employees of Mainteny Customers: The reward of €750 will be transferred to the provided bank account upon submission of full details (including name, phone number, email address, tax ID, and bank details). Payment may take up to 6 weeks after the new customer’s first invoice has been settled.
• Change of Referrer: It is not possible to change the referrer retroactively.

4. Participation Restrictions and Liability

• Number of Referrals: There is no limit on the number of referred new customers.
• Multiple Referrals: If multiple referrers refer the same new customer, the reward will be paid only to the referrer who submitted the referral first.
• Self-Referrals: Referrals involving self-promotion or self-use of the reward by the referrer are excluded.‍
• Employment Relationship with Mainteny: Employees of Mainteny and their relatives are excluded from participating in the Customer Referral program.‍
• Employment Relationship with Referred Customers: The referrer must not have an employment relationship with or other business relationship to the referred new customer that would make reward payment inadmissible.‍
• Legal and Contractual Obligations: Participation in the program and acceptance of the reward must not violate any legal or contractual obligations of the referrer.

5. Tax Obligations

By participating in Mainteny’s Referral Program, the referrer acknowledges that the reward may be subject to income tax. The referrer is solely responsible for the proper taxation of the reward. Mainteny assumes no liability for tax obligations arising from receiving the reward.

6. Other Conditions and Exclusions

• Cash Payment Exclusion: Cash payment or partial payment of the reward is excluded. The reward will be issued exclusively as a bank transfer to the provided account or as a full credit on the next invoice.
• No Agency Relationship: Participation in the program does not establish any agency, employment, or intermediary relationship. There is no authorization to act or accept statements on behalf of Mainteny.
• Forfeiture of Reward: If the contract between Mainteny and the referrer is terminated before the reward is credited, the right to the reward expires.
• Mainteny’s Discretion: Mainteny reserves the right to offer or refuse services to referred customers at its own discretion. If no business relationship is established, there is no entitlement to a reward.
• Non-Transferable Rights: Reward claims are neither transferable nor assignable.

7. Obligation to Provide Accurate Information

The referrer is obligated to provide complete and accurate information. Incorrect or incomplete information may result in exclusion from the program and denial of the reward.

8. Misuse and Exclusion Rights

Mainteny reserves the right to exclude individuals from the Referral Program in cases of suspected misuse, manipulation, or violation of the terms and conditions and to deny reward claims.

9. Limitation of Liability

Mainteny assumes no liability for any technical disruptions, network issues, or system outages that may affect the submission or processing of referrals.

10. Data Protection

The referrer ensures that the referral is made only with the consent of the referred customer and that the new customer has agreed to the transfer of their data to Mainteny. Mainteny reserves the right to assert claims for damages in cases of noncompliance with this rule.

11. Changes and Termination of the Program

Mainteny reserves the right to change or terminate the Referral Program at any time.

12. Exclusion of Legal Recourse

Legal recourse is excluded for all claims arising from the Referral Program.

These terms and conditions are effective immediately and replace all previous provisions for the Referral Program.